- Log on to Communication Manager to gain access to the Communication Manager administration interface.
Alternatively, you can use Station Administration Terminal (SAT) to gain access to the Communication Manager administration interface.
- On the administration screen, in the text input field, enter change station XXXXX, where XXXXX corresponds to the agent extension number to be used with Avaya one-X Agent.
The system displays the change station form for the specified station.
- Navigate to page 2 of the change station form.
- In the Auto Answer field, enter All or ACD on the station form.
When an agent logs in to the Avaya one-X Agent application, the agent must log in with the corresponding station ID and enable the CM Auto Answer Support Required option on the log-in window.
